“Promises not fulfilled and no response to my texts anymore. The broken luggage is still with me. I will write to the airline and complain about your lousy services.”
Only after several complaints with this last one plus a complaint letter to the airline I finally got my suitcase fixed by a Filipino subcontract service provider after it was damaged on a Cathey Pacific Flight. It’s more fun in the Philippines. Most people probably would have given up after the second complaint.